Terms of Service

Kompetar is operated by Vynapse LLC, a Delaware limited liability company (vynapse.ai). By creating an account or using Kompetar, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the service.

Kompetar is a web-based competitive intelligence platform that monitors publicly accessible competitor web pages, detects meaningful changes, uses AI to classify and summarize those changes, and delivers alerts via Slack and email.

The service is provided on a subscription basis with workspace-level limits on the number of competitors and pages that can be monitored.

• You must provide a valid email address to create an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to use this service
• One person or legal entity may not maintain more than one account
• You are responsible for all activity that occurs under your account, including actions taken by team members you invite to your workspace

You agree not to use Kompetar to:

• Monitor pages that require authentication or are not publicly accessible
• Circumvent any access restrictions, rate limits, or technical measures on competitor websites
• Violate any applicable laws, regulations, or the terms of service of the websites being monitored
• Resell, redistribute, or sublicense the service or data obtained through it without prior written consent
• Attempt to reverse engineer, decompile, or extract source code from the service
• Interfere with or disrupt the service, servers, or networks connected to the service

Kompetar and its original content, features, and functionality are owned by Vynapse and are protected by applicable intellectual property laws.

You retain ownership of any data you input into the service. By using the service, you grant us a limited license to process that data solely for the purpose of providing the service to you.

AI-generated summaries and classifications produced by the service are provided for your internal business use. You may use these outputs in your own reports and decision-making.

We strive to maintain high availability but do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice. For paid plans, we will provide at least 30 days notice before discontinuing core functionality.

Kompetar uses AI (powered by Anthropic's Claude) to analyze, classify, and summarize competitor changes. While we strive for accuracy, AI-generated content may contain errors or misinterpretations.

AI outputs are provided as informational summaries, not as business advice. You are responsible for verifying information and making your own business decisions based on the insights provided.

8.1 Free Trial

Kompetar offers a 14-day free trial on signup. During the trial you receive access to Business-tier limits without providing payment information. No automatic billing occurs at the end of the trial. To continue using Kompetar beyond the trial, you must manually and intentionally purchase a paid subscription plan.

8.2 Voluntary Subscription Purchases

All subscription purchases are voluntary and intentional. To subscribe you must: explicitly select a paid plan from our pricing page, review pricing details and billing cycles, provide payment information voluntarily, confirm your purchase through our secure checkout process, and acknowledge these Terms of Service. We do not use deceptive practices, hidden fees, or automatic billing after your free trial expires.

8.3 No Refund Policy

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. By purchasing any subscription plan, you acknowledge and agree that: digital services are delivered immediately upon purchase, you have had the opportunity to test our services through the 14-day free trial, all sales are final with no refunds, returns, or exchanges, subscription fees are non-refundable even if you discontinue use, and cancellation prevents future billing but does not refund past payments.

8.4 Billing and Cancellation

Subscriptions are billed according to your selected plan (monthly or annual). You may cancel your subscription at any time through the Stripe billing portal accessible from your account settings. Cancellation will: stop future billing cycles, allow continued access until the end of your current billing period, and NOT provide refunds for the current or any previous billing periods.

8.5 Dispute Resolution for Payments

If you have concerns about a charge, you must contact us directly at support@kompetar.com before initiating any chargeback or dispute with your payment provider. We will investigate legitimate billing errors. Chargebacks for services properly delivered will be contested. We maintain detailed records of all user interactions and purchases. Fraudulent chargebacks may result in account termination and legal action. You acknowledge that digital services cannot be "returned" once accessed.

8.6 Payment Processing

Payments are processed securely by Stripe, Inc. By providing payment information, you authorize Vynapse LLC to charge your payment method for your selected subscription plan via Stripe. You represent that you are authorized to use the provided payment method. You are responsible for any applicable taxes associated with your subscription unless otherwise stated at checkout.

8.7 Account Credits and Expiry

Plan changes (such as switching from an annual to a monthly plan) may produce prorated credits that are applied automatically to future invoices on your Kompetar account. Account credits are non-refundable, have no cash value, and can only offset charges on the same Kompetar account. If you cancel your subscription, any unused account credit remaining 30 days after your paid access period ends is forfeited unless you reinstate an active subscription before that deadline. Forfeited credits cannot be restored or transferred. This policy exists to keep account records clean and prevent indefinite liability accumulation.

To the maximum extent permitted by law, Vynapse LLC and Kompetar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from or related to the service shall not exceed the amount you paid us in the 12 months preceding the claim.

You may close your account at any time through the account settings. We may suspend or terminate your account if you violate these terms, with notice where practicable.

Upon termination, your right to use the service ceases immediately. We will retain your data for 30 days after termination to allow for data export, after which it will be permanently deleted.

We may update these Terms of Service from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use after changes constitutes acceptance of the updated terms.

These Terms of Service and any dispute or claim arising out of or in connection with them are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Vynapse LLC is organized under the laws of the State of Delaware. You agree that any action at law or in equity arising from these terms shall be filed only in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

If you have questions about these Terms of Service, contact us at support@kompetar.com